Bet365 Casino Support & Security Review:
This is where you can tell Bet365 have been in the game for a long time. It doesn’t matter where you are in the world, Bet365 have multiple ways of getting in touch with them. That is if you can’t find the answer you’re looking for in their unbelievably detailed FAQ section.
First off, Bet365 have 24-7 e-mail support, which isn’t that much of a big deal. But how about a callback service? Simply e-mail Bet365′s support regarding a callback and they’ll get in touch with you when it suits you. It’s a great feature if you have a question but you’re in a rush. Both are very timely in their responses and that goes for the entire Bet365 product, not just the casino. But where Bet365 really come into there own is the live chat facility and also their telephone service.
To start, Bet365′s live chat facility is fantastic. They have operators to deal with your queries and they’re sectioned off into various categories. Have a query about your bonus? There’s dedicated operators just for that. Problem with a game? Well, just look up that operator. The chat operators are very helpful and knowledgeable about their product and will talk you through everything that you might need to do to rectify the problem.
But if you prefer doing things by phone, well, Bet365 have great telephone help services, especially if you’re in Europe and Canada. There are freephone/toll-free numbers to contact Bet365 Casino for most of Central Europe and also Canada. However, no matter what country you are in, the telephone support for Bet365 is available and their telephone support is just as good as their live chat support. It’s clear that Bet365 have a knowledgeable support staff and they’ll do all they can to help you.
There is also an address should you prefer to use postal mail to send anything to Bet365 and the option to send them a web message should you feel the need. So, they really have every base covered when it comes to getting in touch with them.
Add to this the fact there are guides for new players to various games such as baccarat and blackjack and there’s everything you could need if you’re new to casino gaming.
As for security, every transaction at Bet365 is unbelievably secure and being the UK’s 7th largest private company means they’re not some fly-by-night cowboys. With over 4 million customers in over 200 countries, Bet365 Casino have a proven track record and definitely make sure everything is done to keep everything safe and secure.
Review Score: 5/5
Bet365 Casino Bonus Review:
Bet365 Casino has three main bonuses for new depositors.
First off is the regular deposit bonus of 100% on first deposits between £10-£100. Second is the “slots only” bonus, which is 200% on first deposits between £10-£200. Of course, as the name suggests, the “slots only” bonus can only be cleared by playing on the slots at Bet365 Casino.
Third is the “high roller” bonus. This bonus is 200% of first deposits between £200-£500.
The only slight grievance is the size of the bonus and the fact that other casinos offer a 100% monthly reload bonus, while the 20% seems a bit on the skimpy side, even if it is twice a month.
Naturally, the different bonuses have different clearance rates. The clearance rate for the regular bonus is a very generous 20x. For the “slots only” and “high roller” bonuses, the clearance rate is a still generous 30x.
Bet365 Casino also has a deposit bonus on certain days of the month, called their “big bonus boost”, which will add an extra percentage onto your deposits at the casino.
All bonuses are cash bonuses and can be withdrawn along with any winnings once it has been cleared.
Review Score: 4/5
Bet365 Casino Software Review:
At the moment, there is no Mac client Bet365 Casino, although it is in the works and will be available. The client itself is very responsive, very quick and very easy to navigate around for Windows users.
While it retains a very simple look, it adds to the ease of the casino. You simply load up Bet365 Casino, it is very fast and then load up the game you wish to play. Because it’s no-frills in terms of looks, everything is done very quickly.
If you do want to play at Bet365 Casino and you are using a Mac (or if you don’t want to download the client, because it might not be your PC, or you might be using Linux), there is a Flash-based casino for you to use, which is reasonably good, although not as good as their Windows client.
Bet365 even offers a stripped down version of its casino for your mobile phone where you can play their most popular casino games on your mobile phone.
But because there is no dedicated Mac client, we can’t give the software 5/5, even though it is very impressive in terms of ease of use and navigation.
Review Score: 4/5
Bet365 Casino Games Review:
So, if you’re still torn whether to play at Bet365 Casino, let the game selection convince you. There is so much to choose from that you honestly are spoilt for choice. Regardless of what your “poison” is, you’ll find it at Bet365 Casino.
The highlight of their game selection is, of course, the live dealer games. Blackjack, baccarat, roulette, mahjong paigow, sic bo, casino hold ‘em are all available to play and the added bonus is that the live dealers tend to be extremely attractive, which helps. It’s this feature that sets Bet365 aside from a lot of their competitors.
However, away from the live dealer games, there is a plethora of games to get your teeth into and not just traditional casino games, although they are there in abundance. So many different types of blackjack, from blackjack switch, to blackjack surrender. But the other games they have such as “Bonus Bowling” and “Around the World” mean that when you get tired of the traditional games, you can try out something that’s a lot newer and just as fun. In fact, there’s that many different types of game to choose from, you’ll never get bored.
And, also, if you’re a fan of Marvel Comics, Bet365 have Marvel slots, which are a must try not just for fans of the comic books, but also fans of slot machines in general, as a lot of time and money has been invested in them to make them the stand-out slots.
Review Score: 5/5
Bet365 Casino Promotions Review:
Bet365, being a big player in the market, know how to treat their customers. They run lots of promotions throughout the year, sometimes marking special events such as the World Cup or simply the time of year it is.
Also, if you’re a fan of progressive jackpots, Bet365 Casino has lots of them over various games, although the majority of them are on the slots, but there are still table games with progressive jackpots, as you would expect from such a top casino.
Bet365 Casino also run leagues, usually for their slot machines, so if you are one of their top slots players, they’ll reward you handsomely. They also run prize draws and you can earn entries for these prize draws simply by playing at the casino and hitting certain targets.
Finally, the rewards program is fantastic at Bet365 Casino. Seriously, if you get into the upper echelons of the program, they’ll treat you like a king, but even if you are a smaller volume player, Bet365 will still look after you well, giving you comp points that you can exchange for cash. It’s one of the best out there regardless of how much you wager at Bet365 Casino.
Review Score: 5/5
Overall Bet365 Casino Score: 4.6/5
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